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Developed for all organisations including: private businesses; religious organisations; educational establishments; public sector organisations; and local neighbourhoods. Increased wellbeing and productivity by improving the day-to-day interactions that you and those around you are involved in. External recognition of commitment, action and progress towards culturally and socially inclusive relationships and practice. Become more confident in delivering services to a diverse clientele resulting in a culturally aware workforce. Develop cultural competence in how you deliver, what you deliver and who is delivering your service or product. Gain a Quality Mark for your impact in working towards reducing inequalities and building harmonious relationships.

Pictures from the October launch event


The key to a harmonious society is the creation of harmonious relationships...

These relationships do not just happen. They need to be created, built and nurtured through continuous learning and development.

The Cultural Cohesion Quality Mark is available to all organisations in statutory, voluntary and private sectors...

It equips all people for life and communication in a global society, regardless of their culture, background, upbringing, service or business. Understanding different cultures opens up a whole world of exciting new experiences.

Completing the Cultural Cohesion Quality Mark is both an individual and organisational journey...

it encourages learning and cultural competency and shows recognition of the commitment to promoting a sense of belonging and equality of success and achievement for every individual.

The Cultural Cohesion Quality Mark recognises and rewards all individuals and organisations for expanding their competencies in building...

and sustaining culturally responsive harmonious relationships. It also celebrates practices that promote lifelong learning of understanding, inclusion, fairness and equality.

Increased motivation

By challenging group-think

More robust decision-making processes

By developing processes for team members to contribute equally and for dissenting views to be respected

Access to broader talent pools

By removing unconscious biases in recruitment, selection, talent identification and promotion processes

Improved market opportunities and outcomes

By developing skills to better engage and empathise with diverse individuals

Better employee engagement

By building a culture where all employees can provide inputs; where diversity of thought and background is genuinely respected

Culturally diverse leadership teams

Implementation of systemic change management processes


The Quality Mark framework







Complete the CCQM in seven steps within three phases

Phase 1 - Foundation

The Foundation phase of the Quality Mark has three steps. It encourages organisations and individuals to register and show full commitment to the cultural cohesion journey by getting full signup from all participants/members/employees. During this phase organisations must publicly inform stakeholders through any and every medium and platform available, that they have committed to the journey. This is an important step towards the Quality Mark.

More about phase 1

Phase 2 - Developing

The Developing phase of the Quality Mark has two steps. It requires organisations to conduct a self-evaluation, reflect upon areas of improvement and to publicise their findings and subsequent goals. It also encourages the development of knowledge and understanding of attitudes, behaviours, practices and structures that limit cultural cohesion and positive outcomes for organisations and individuals.

This phase highlights the possible causes and effects of inequalities, low outcomes and poor well-being by looking at the experiences of some individuals.

More about phase 2

Phase 3 - Achieving

The Achieving phase of the Quality Mark has two steps. It encourages organisations and participants to actively improve their Attitudes, Practices, Participation, Innovation and Skills, through active learning, development and implementation of good practice. Organisations use the five guiding areas to evaluate their progress: What they deliver, how they deliver, who delivers, governance and monitoring. Within this phase organisations also evidence the impact of their work, review the changes in attitudes, behaviours, practices and structures that have been the sources of qualitative and quantitative improvement apply for validation.

It aims to celebrate and reward organisations and participants for their commitment and impact in building harmonious relationships.

More about phase 3

1. Engaging

Committing to growth and telling the world
Registering and pledging to the Quality Mark journey

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2. Evaluating

Reflecting on our beliefs, practices and actions and finding action points
Committing to self-awareness - understanding the issues

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3. Learning

Increasing understanding and embracing
Improving actions - Putting learning into practice

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“As long as the differences and diversities of mankind exist, democracy must allow for compromise, for accommodation, and for the recognition of differences.”

Eugene McCarthy

The CCQM helps individuals to learn and understand the biases they have. Think: Whose life chances do you impact positively or negatively because of your biases? If you don’t know, why not find out?

Every person has the power to make a difference

Building harmonious relationships

Interaction with diverse individuals

We often meet and interact with people that have different intellectual, physical, spiritual and emotional features. We may meet and interact with people from different backgrounds, with different value systems, traditions and beliefs. The social codes within and between societies may also have a diversity of views and practices. Cultural diversity is alive and well.

Recognition of and respect for cultural difference

With increased globalisation, increasing migration and increased inter-cultural communication, the key to harmonious relationships lies in the acknowledgement of the equal dignity of individuals. Recognition of and respect for cultural difference means that interactions, practices and opportunities operate effectively in recognition of difference.

Continual learning and improvement

The individuals within our organisations, businesses, learning settings, neighbourhoods, all have an impact on how harmonious our relationships are. Individuals interact, create policies, develop structures, make decisions and use their attitudes and behaviours to communicate their views, values and beliefs. We make all the difference to other people’s lives. With continued learning, our interactions can become truly positive and empowering for whoever we engage with.

Validating the Quality Mark

What you and your staff share with the world, and your students, clients, customers, members experience of you tells us a lot about your relationships. 

Post in your timelines on Facebook, Twitter, Instagram

Don’t forget to copy us in @iCCQM

Any organisation with a web presence will be validated using the information gained from your website and social media. 

Post photographs, videos, interviews, discussions, meetings, commitment statements, assessments and evaluation results online, as your online diary of events

“Success is best when it’s shared.” 

Howard Schultz

Your multi-sector validation team will use information from your website and web presence to make their decision whether to award you with a Cultural Cohesion Quality Mark.

Any organisation with a web presence will be validated through:

  • self-reflection
  • quiz outcomes
  • goals set
  • actions taken
  • progress shared

Professor profiles

Becoming a CCQM professor brings many personal and professional benefits, not least the opportunity to help develop and support others on their journey to a building better harmonious relationships.


Are you skilled in discussing diversity, inequalities, protected characteristics and types of prejudice and discrimination?

Do you feel confident answering questions, explaining, debating and discussing these with others? 

Would you like to be contactable as a friendly CCQM professor to help develop the knowledge and understanding of participants? 


To become a CCQM professor: please send us a link to details of your knowledge and experience in your area. 

Partner up!

Are you a service provider who delivers training covering cultural competency, diversity, inequalities, protected characteristics and types of prejudice and discrimination? 

We are looking for partners to deliver training and support to organisations participating in the CCQM. 

To get involved: Email us with details of your organisation, services offered and a designated contact person. 


To become a CCQM approved partner please send us a link to details of your current training packages and expertise. 

Approved Partners

Becoming a CCQM partners means that you may be asked to deliver training sessions to organisations and businesses on the CCQM.


  • The CCQM is just what is needed at this time. Things have changed and we need to catch up. We think it will be excellent for our organisation.

    Peter Joseph